New TASC Cards must be activated before use

Starting April 1, all new TASC Cards sent to Participants will arrive in a deactivated state. Cardholders have two easy options for activating the card: they may do so themselves through their MyTASC account (once logged in, click Claim Card Management, then Activate), or may ask our Customer Care Center to do so (1-800-422-4661). This change in procedure was prompted by our new TASC Card sponsor bank, Bancorp. The card activation process heightens the card's overall security because it reduces the risk of unauthorized access.

As we transition to Bancorp, new TASC Card distribution will be temporarily paused. We regret any inconvenience this may cause. We expect to begin issuing new cards approximately April 11. In the meantime, if a Participant has an immediate expense, they should use our online MyTASC Request for Reimbursement wizard at www.tasconline.com. We pay requests daily and will issue reimbursements promptly by direct deposit, if elected, or check.

Besides boosted security, our TASC Card will soon include an innovative new feature—MyCash, a cash account—the first of its kind in the industry! Cards will have the MyCash functionality in addition to the usual health spending benefit account(s)—MyBenefits. When requests for reimbursement of out-of-pocket expenses are approved, the reimbursement funds will be placed in MyCash (unless Direct Deposit has been elected as the reimbursement method). Paper reimbursement checks will be eliminated because funds will be deposited automatically in MyCash, where they will be accessible to Participants just like cash. In fact, MyCash funds can be spent any way the card holder wishes—whether at retailers that accept VISA or as ATM withdrawals. Watch for MyCash to go live later this year!

Newly issued TASC Cards are sent with various background materials; these are now revised to reflect the new feature, and will accompany TASC Cards issued after April 1, 2011 (prior to the feature's full launch). In an effort to provide clarity and reduce confusion, the materials state that Participant access to the cash account is based on the Plan design, meaning this feature will not be available to all TASC Card holders. Please make this clear to any Participants who ask about the new MyCash feature, and further explain that while MyCash is not yet available, they will receive timely communication from TASC prior to launch.

To learn more, or to address any questions concerning this communication, simply log in to MyTASC at www.tasconline.com, click on Contact Us, and complete a Service Request. Most Service Requests are addressed within two business days. You may also call our Customer Care Center at 1-800-422-4661. Please have your 12-digit TASC ID handy when contacting us.

Clarification: TASC Card Activation

Last week, we notified you about an important procedure change: All new TASC Cards sent to Participants would arrive in a deactivated state, and would need to be activated prior to use.

We apologize if the notification did not make it clear that the activation requirement for TASC Cards only pertains to new TASC Cards issued on or after April 1, 2011. All TASC Cards issued before that date are unaffected by the procedure change and do not need to be activated. They are already active and will remain so.

Likewise, the procedure change does not affect the normal reissue time frame. All TASC Cards are usable for a period of three years from the date of issue, as shown by the expiration date on the front of each. We will not be reissuing any TASC Cards now simply as a result of the change. All Participants should continue to use their existing TASC Cards, and should do so until they are replaced normally.