Automated Calls, Texts & Emails
Unwanted Automated Calls
Mesquite ISD uses a service called SchoolMessenger (or Skylert) to send automated phone calls, text messages and emails to parents and guardians about school-related safety, events, reminders, absences, tardies, etc.
If you are receiving Mesquite ISD messages in error and/or would like to have your phone number or email address removed from our notification system, please contact Laura Jobe at email@example.com or 972-882-7406.
Manage Your Notification Preferences
If you are the parent or guardian of a Mesquite ISD student, you may select how you would like to receive school-related notifications by setting your preferences in Syward Family Access. You may select whether you want to be notified by phone (and at which phone number), by text or by email for each type of alert (emergency, general, absence, tardy and food account balances).
Opt In to Receive Text Messages from Mesquite ISD
To receive text message alerts about school safety, weather closings, events and more on your mobile phone, simply text “Y” or “Yes” to Mesquite ISD’s short code number, 67587. You can OPT OUT of these messages at any time by replying to one of our messages with the word “Stop.”
IMPORTANT: Your mobile phone number must be part of your student’s contact information on file with the school in order to receive alerts. To add your mobile number to your student’s information, contact the school or add the number online through Family Access.
- How do recipients “Opt-In” to receive text messages?
- How do recipients opt out of receiving text messages?
- Why don't the text messages come from a district phone number instead of the short code?
- I “Opted In,” but I’m not receiving texts?
- How do I know if it worked?
- What does it mean if I texted “Y” or “yes” and I received some sort of error message back?
- Will I be charged for the text messages that I receive from SchoolMessenger?
Confirm the text device number(s) are on file with the campus in student's contact information.
Text “Y” to 67587 from each wireless device they wish to receive texts on. Note: Depending on the data synchronization configuration it may take 24 hours or more for numbers to be updated from the district SIS database.
Ensure that the district has your correct device number in the database (Student Information System or HR System). It may take 24 hours for a number to become active after being changed or added to the district’s system. Send a text with “Y”, from that specific device, to 67587. You should receive an opt-in confirmation message from the service. If you want to receive texts on multiple devices, each device number must complete the Opt-In process.
After you text one of the key words to the short code the system will ALWAYS respond back with one of three messages:
Opt-in Response: You're registered 4 SchoolMessenger notifications. Reply STOP to cancel, HELP for help. Msg&data rates may apply. msg freq varies. schoolmessenger.com/txt
Opt-out Response: You're unsubscribed from SchoolMessenger. No more msgs will be sent. Reply Y to re-subscribe, HELP for help. Msg&data rates may apply. schoolmessenger.com/txt
Help or Unknown Key Word Response: SchoolMessenger notification service: Reply Y to subscribe or STOP to cancel. Msg&data rates may apply. Msg freq varies. Visit schoolmessenger.com/txt for info
Any other response or no response indicates the recipient should contact his or her wireless device provider to have SMS messaging/premium content enabled (see below for more details).
If you receive what appears to be an error message, similar to one of the following, it most likely means that short code text messaging is not enabled on your wireless subscription plan:
Service access denied
Shortcode may have expired or shortcode texting may be blocked on your account
Does not participate
These replies DO NOT indicate that the wireless provider can’t receive messages from SchoolMessenger. Rather, they are an indication that the specific mobile device does not have short code SMS texting enabled for that number. (This is sometimes disabled by default on company provided cell phones.) To address this, contact your wireless provider.
Note: Providers sometimes use various names for this type of texting service (e.g. short code, SMS, premium, etc.). If you simply ask about text messaging, your carrier may assume you are referring to person-to-person. Therefore be very clear to refer to “short code” text messages. Most TV programs which have a voting component use short code SMS messaging (e.g. American Idol, Dancing with the Stars). Using an example such as this can be helpful in clarifying the type of texting service you want to enable.